1. To Err Is Human: Building a Safer Health System;Kohn,2000
2. Preventing Medication Errors: Quality Chasm Series;Aspden,2007
3. Sentinel Event Alert, Issue 40: Behaviors That Undermine a Culture of Safetyhttps://www.jointcommission.org/sentinel_event_alert_issue_40_behaviors_that_undermine_a_culture_of_safety/
4. Incivility, Bullying, and Workplace Violencehttp://www.nursingworld.org/MainMenuCategories/Policy-Advocacy/Positions-and-Resolutions/ANAPositionStatements/Position-Statements-Alphabetically/Incivility-Bullying-and-Workplace-Violence.html