1. The Joint Commission, Advancing Effective Communication, Cultural Competence, and Patient-and-Family-Centered Carehttp://www.jointcommission.org/assets/1/6/ARoadmapforHospitalsfinalversion727.pdf
2. Trends in the Use of Complementary Health Approaches Among Adults: United States, 2002–2012;Clarke;Natl. Health Stat. Rep.,2015
3. Triple Aim for Populationshttp://www.ihi.org/Topics/TripleAim/Pages/Overview.aspx