Research on Knowledge Management Models at Universities Using Fuzzy Analytic Hierarchy Process (FAHP)

Abstract

This study aims to investigate and evaluate factors related to the knowledge management model at universities in Hanoi, Vietnam. Based on the system literature review (SLR) approach, the study follows descriptive and inductive approach results of the document review process. Eight factors were synthesized with the fuzzy analytic hierarchy process (FAHP) to evaluate the priority order. Ten experts from seven universities participated in the survey. The results rank as follows: (1) knowledge sharing factor (this also has the highest best nonfuzzy performance (BNP) and average multiplier weight (GM)); (2) knowledge management with big data systems; (3) knowledge creation; (4) knowledge use; (5) knowledge gathering; (6) leadership; (7) knowledge rating; and (8) knowledge storage. Discussions, conclusions, limitations of the study, and suggestions for future studies are also mentioned in this study.