Understanding Users’ Intention to Use Park-and-Ride Facilities in Malaysia: The Role of Trust as a Novel Construct in the Theory of Planned Behaviour

Abstract

This research aimed to use the extended theory of planned behaviour (TPB) to determine whether it can explain users’ intention to use the bus-based park-and-ride (P&R) facilities in Putrajaya, Malaysia. This research introduced a new predictor related to the use of P&R facilities, namely trust. The survey involved 437 respondents. A structural equation model is used to show that trust positively influence the attitude and perceived behavioural control (PBC) towards the use of P&R facilities. However, the intention to use P&R facilities is not profoundly influenced by trust and subjective norm. Results also revealed that attitude, subjective norm, and PBC have a strong positive influence on the intention to use P&R facilities. In addition, several policy recommendations are discussed in this study. All things considered, the theory of planned behaviour was able to predict users’ intention to use P&R facilities in Malaysia. It is hoped that this research would increase researchers’ interest in conducting further investigation in this field and that the model is beneficial to service providers in helping them identify the factors that increase the number of P&R users.