The Role of Quality Measurements in Enhancing the Usability of Mobile Learning Applications during COVID-19

Author:

Almaiah Mohammed AminORCID,Hajjej FahimaORCID,Shishakly Rima,Lutfi AbdalwaliORCID,Amin Ali,Awad Ali Bani

Abstract

Despite numerous studies offering some evidence about the significance of quality measurements in enhancing the success of m-learning applications, there are still limited studies about the role of quality measurements in promoting the usability of mobile learning systems. Therefore, our study explores the role of quality measurements in promoting the usability of m-learning systems during COVID-19. The results revealed that the service quality, information quality and system quality are the most important factors affecting mobile learning usability among learners during COVID-19. Moreover, these findings are valuable for classifying the significance of these quality elements, which provide guidance on assigning quality aspects to improve this mobile learning usage during COVID-19 in higher education institutions.

Funder

King Faisal University

Publisher

MDPI AG

Subject

Electrical and Electronic Engineering,Computer Networks and Communications,Hardware and Architecture,Signal Processing,Control and Systems Engineering

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