Online Education Management: A Multivariate Analysis of Students’ Perspectives and Challenges during Online Classes

Abstract

The aim of the present study is to find solutions for better management of online education, starting from students’ perspectives regarding the challenges they encountered in the last two years when online courses were imposed during the COVID-19 pandemic. The research methodology we used was partial least squares structural equation modelling based on data collected by applying a survey among students in Romanian universities. The novelty of our study consists in the proposed model, which has five variables: communication problems specific to online education, professors’ skill in conducting online classes, the quality of online education, the stress felt by students during online education, and the technical requirements of online education. The results revealed that despite challenges during online classes students benefited from a high-quality education because they had the support of their professors, all the educational resources that they needed, a device to connect from, and a very good internet connection. These findings are helpful for managers in the higher education system to create better educational strategies meant to satisfy the educational needs of students in the digital age.