An Online Review Data-Driven Fuzzy Large-Scale Group Decision-Making Method Based on Dual Fine-Tuning

Abstract

Large-scale group decision-making (LSGDM) involves aggregating the opinions of participating decision-makers into collective opinions and selecting optimal solutions, addressing challenges such as a large number of participants, significant scale, and a low consensus. In real-world scenarios of LSGDM, various challenges are often encountered due to factors such as fuzzy uncertainties in decision information, the large size of decision groups, and the diverse backgrounds of participants. This paper introduces a dual fine-tuning-based LSGDM method using an online review. Initially, the sentiment analysis is conducted on online review data, and the identified sentiment words are graded and quantified into a fuzzy data set to understand the emotional tendencies of the text. Then, the Louvain algorithm is used to cluster the decision-makers. Meanwhile, a method combining Euclidean distances with Wasserstein distances is introduced to accurately measure data similarities and improve clustering performances. During the consensus-reaching process (CRP), a two-stage approach is employed to adjust the scores: to begin with, by refining the scores of the decision representatives via minor-scale group adjustments to generate a score matrix. Then, by identifying the scores corresponding to the minimum consensus level in the matrix for adjustment. Subsequently, the final adjusted score matrix is integrated with the prospect–regret theory to derive the comprehensive brand scores and rankings. Ultimately, the practicality and efficiency of the proposed model are demonstrated using a case study focused on the purchase of solar lamps. In summary, not only does the model effectively extract the online review data and enhance decision efficiency via clustering, but the dual fine-tuning mechanism in the model to improve consensus attainment also reduces the number of adjustment rounds and avoids multiple cycles without achieving the consensus.