The Social Acceptance of Smart Health Services in Japan

Abstract

In recent years, smart health (s-Health) services have gained momentum worldwide. The s-Health services obtain personal information and aim to provide efficient health and medical services based on these data. In Japan, active efforts to implement these services have increased, but there is a lack of social acceptance. This study examined social acceptance concerning various factors such as trust in the city government, perceived benefits, perceived necessity, perceived risk, and concern about interventions for individuals. An online survey was conducted, and Japanese participants (N = 720) were presented with a vignette depicting a typical s-Health service overview. The results of structural equation modeling showed that trust was positively related to perceived benefit and necessity and negatively related to perceived risk and concern about interventions for individuals. Perceived benefit and trust were positively related to social acceptance, and perceived risk was negatively related to acceptance. The model obtained in this study can help implement s-Health services in public. Empirical studies that contribute to improving public health by investigating the social acceptance of s-Health services should be conducted in the future.