Strategies to Make Telemedicine a Friend, Not a Foe, in the Provision of Accessible and Equitable Cancer Care

Author:

Calton Brook A.1,Nouri Sarah2ORCID,Davila Carine1ORCID,Kotwal Ashwin34,Zapata Carly2,Bischoff Kara E.2

Affiliation:

1. Department of Medicine, Division of Palliative Medicine and Geriatrics, The Massachusetts General Hospital, Boston, MA 02114, USA

2. Department of Medicine, Division of Palliative Medicine, University of California, San Francisco, CA 94720, USA

3. Department of Medicine, Division of Geriatrics, University of California, San Francisco, CA 94720, USA

4. Geriatrics, Palliative, and Extended Care Service Line, San Francisco Veterans Affairs Medical Center, San Francisco, CA 94121, USA

Abstract

Telemedicine has the potential to improve access to cancer care, particularly for patients with functional limitations, high symptom burdens, or financial or geographic constraints. However, there is also a risk that telemedicine can widen healthcare disparities among patients facing systemic disadvantages like those with technological barriers, poor digital literacy, older age, or non-English language preferences. To optimize telemedicine usage, we must implement practical strategies like video onboarding programs, user-friendly technology platforms, optimizing the clinician’s environment, and best practices for using interpreters. Policy changes such as state licensing requirements, controlled substance prescribing requirements, and payment parity are also crucial. This Perspective highlights these practical strategies and policy recommendations to ensure accessible and equitable cancer care augmented by telemedicine.

Publisher

MDPI AG

Subject

Cancer Research,Oncology

Reference24 articles.

1. Optimizing the Use of Telemedicine in Oncology Care: Postpandemic Opportunities;Knudsen;Clin. Cancer Res.,2021

2. Patient Characteristics Associated With Telemedicine Access for Primary and Specialty Ambulatory Care During the COVID-19 Pandemic;Eberly;JAMA Netw. Open,2020

3. Telemedicine Utilization in the Ambulatory Palliative Care Setting: Are There Disparities?;Frydman;J. Pain Symptom Manag.,2022

4. Nouri, S., Khoong, E.C., Lyles, C.R., and Karliner, L. (2020). Addressing Equity in Telemedicine for Chronic Disease Management During the COVID-19 Pandemic. NEJM Catal., 1.

5. Pew Research Center (2023, September 07). Mobile Technology and Home Broadband 2021. Available online: https://www.pewresearch.org/internet/2021/06/03/mobile-technology-and-home-broadband-2021/.

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