Turnover in the Context of Tourism: A Bibliometric Analysis

Abstract

The competitive environment in the tourism sector impels managers to acquire high-performing personnel and to ensure the continuity of these personnel in the business. In this respect, turnover has been a scientific issue that has been emphasized intensively in tourism literature. However, any research has not been found that deals with bibliometric studies of previous scientific studies on turnover. By this way, the main purpose of the current research is to examine the turnover studies in tourism context through bibliometric analysis. The studies examined within the framework of the research were obtained from the Web of Science (WoS) academic database, and the VOSviewer program was used for analyzing of the data. In this context, 180 studies were included in the analysis. As a result of 142 of the studies on turnover were in the hospitality, entertainment, sports and tourism category, 67 in the management category, 17 in the business category by a total of 438 authors, "job satisfaction", "hospitality", “hotel” and “tourism and hospitality” concepts are frequently used with turnover, the most cited paper is "Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus" by Zopiatis, Constanti and Theocharous (2014) with 173 citations. It has been determined that the countries with the highest number of published studies are China, Turkey and England, respectively. It is anticipated that the research will both facilitate the identification of new research topics on the subject and contribute to the determination of the situation in the literature.