Establishing call-centre staffing levels using aggregate planning and simulation approach
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Published:2020
Issue:1
Volume:14
Page:1
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ISSN:1751-5254
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Container-title:European J. of Industrial Engineering
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language:en
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Short-container-title:EJIE
Author:
Correa Rodrigo Barbosa,Mercado Alcides Santander,Diaz María Jubiz,Ramos Ricardo Rodríguez
Publisher
Inderscience Publishers
Subject
Industrial and Manufacturing Engineering