An empirical investigation of the mediating role of relationship marketing skills on the relationship between customer satisfaction and customer loyalty
Author:
Publisher
Inderscience Publishers
Subject
Marketing
Cited by 9 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
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2. The Role of Electronic Customers Relationship Management in Enhancing Customer Loyalty at Jordanian Telecommunication Industry;WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS;2022-09-06
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4. Using a General Ordered Logit Model to Explain the Influence of Hotel Facilities, General and Sustainability-Related, on Customer Ratings;Sustainability;2020-11-09
5. Relational bonding strategies, customer satisfaction, and loyalty in the container shipping market;International Journal of Physical Distribution & Logistics Management;2019-10-16
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