Psychosocial Effects and Work Stress on Job Performance on Employees ATC in Makassar City

Abstract

Objective: Since the main responsibility of an Air Traffic Controller (ATC) is to prevent and avoid aircraft collisions, occupational safety and health must be a top priority for ATCs to maintain excellent work performance and be able to direct air traffic. ATCs experience high levels of stress at work, which may influence the occurrence of conflict. Through the use of job stress as an intervening variable, this study sought to examine the direct and indirect effects of interpersonal conflict and family problems on employee performance in the Makassar City air traffic control (ATC) workforce.   Method: A quantitative study that takes a cross-sectional method. Using a straightforward random selection technique, 100 employees of ATC’s in MATSC served as the sample size. The SPSS program was used to process data univariately and bivariately, and the AMOS program was used to process data multivariately using path analysis.   Results: The results showed that there is a direct effect of workplace conflict (p-value = 0.013), family problems (p-value = 0.001), work stress (p-value = 0.047) on employee performance and has an indirect effect of workplace conflict (p-value = 0.005) and family problems (p-value = 0.008) on employee performance through work stress.   Conclusion: This demonstrates that workplace conflict and family problems have a direct and indirect impact on employees' performance through job stress as an intervening variable. Future studies are anticipated to look at aspects besides workplace conflict and family problems that can impact employee performance.   Implication of the research: This research can be an important topic for discussion at the AirNav Company, so that awareness arises that the company must be able to provide psychological services to Air Traffic Controller (ATC) employees in Makassar City. Then, the results of this study can help employees related to the elements of the onset of conflict in the workplace and family problems that cause work stress so that employee performance decreases. Originality: This journal presents a study of workplace conflict, family problems and work stress on the performance of Air Traffic Controller employees. Considering that previous studies only tested work stress using a questionnaire measuring instrument, this study uses a work stress measuring instrument, namely a cocorometer, so that it can be a comparison material from previous studies. This study discusses the influence of psychosocial (workplace conflict and family problems) and work stress on job performance in Air traffic controller employees in Makassar City.