THE ROLE OF MONITORING AND EVALUATION AS A QUALITY CONTROL MECHANISM FOR EFFECTIVE GOVERNANCE: A SOUTH AFRICAN LOCAL GOVERNMENT PERSPECTIVE

Abstract

Objectives: The paper strongly emphasises how crucial it is to create monitoring and evaluation procedures that make greater use of monitoring and evaluation while also enhancing the prospects for the professional progress of its staff. Numerous towns are still having problems with poor service delivery. This begs the question of why, if monitoring and assessment are properly implemented, there are still frequent demonstrations about poor service delivery.   Methods: A theoretical analysis and a review of the literature are part of the research methodology. The Afrocentric, Collaborative, and Theory of Change theories are useful bases to build upon and provide the conceptual frameworks for the analysis in this paper.  Systematic analysis is performed on data gathered from a variety of sources, such as scholarly journals, books, government reports, and pertinent publications.   Results:The study’s findings suggested that there is a skills gap in the monitoring and evaluation field, necessitating the need for monitoring and evaluation experts to enhance their knowledge and abilities to meet the needs of the next generation.   Conclusion: The paper concludes by supporting the South African Constitution which requires all branches of government to provide the people of South Africa with high-quality services. Poor service delivery calls into question South African municipalities’ use of monitoring and evaluation as control mechanisms for an effective governance management tool. None of the strategic objectives of municipalities can be accomplished if municipal administrations perform poorly and their monitoring and evaluation capabilities are not used adequately. Because human resource capacities directly affect monitoring and evaluation’s effectiveness, public institutions must be developed through modernising these processes and enhancing their effectiveness.