Analysis and Improvement of Work Competency on Work Productivity of Vehicle Testers

Abstract

Objective: This study aims to determine the effect of work competence, either directly or indirectly, on the work productivity of Motor Vehicle Periodic Testers in Indonesia.   Method: A quantitative approach using bootstrapping estimates to determine the effect of work competence variables, behavior, and social media on work productivity. Motor Vehicle Periodic Testers at Land Transportation Management Centers throughout Indonesia.   Results and Discussion: directly, work competence, behavior, and social media affect work productivity; indirectly, work competence affects work productivity by mediating behavior and social media. With joint mediation, behavior, and social media provide a lower percentage to achieve a better level of productivity from the influence of work competence than to increase work productivity directly influenced work competence.   Research Implications: The findings of this study have significant implications for Motor Vehicle Periodic Testers, personnel managers, policymakers, and practitioners in the field of vehicle airworthiness testing in Indonesia.   Originality/value: This research contributes to the field of human resources by presenting indicators that can be used to increase the work productivity of Motor Vehicle Periodic Testers. This study also contributes to how much the percentage increase in work productivity from indicators of work competence, behavior, and social media utilization for Motor Vehicle Periodic Testers.