ELECTRONIC GOVERNANCE IN SOUTH AFRICA: CHALLENGES AND BENEFITS

Abstract

Objective: The objective of this article is to investigate the use of e-governance as a means to enhance citizens' livelihoods through effective service delivery. Theoretical Framework: E-governance aims to provide transparent, efficient, and coherent services to the public. The article explores how this concept can be leveraged to improve the lives of citizens. Method: Secondary data analysis was conducted, drawing from various sources including articles, document analysis, and government documents. The analysis was based on secondary sources related to the aim of the article. Research Implications: The study revealed challenges faced by many nation-states, particularly developing nations, in introducing and implementing e-governance. It provides insights into best practices for countries aiming to adopt e-governance, offering case studies as examples for decision-making processes in e-governance initiatives. Originality/Value: This article contributes to the understanding of e-governance and its potential to enhance citizen livelihoods. By synthesizing secondary data and offering best practice case studies, it provides valuable guidance for countries seeking to implement effective e-governance strategies.