Improving Patient Satisfaction With Waiting Time

Author:

Eilers Gayleen M

Publisher

Informa UK Limited

Subject

Public Health, Environmental and Occupational Health

Reference16 articles.

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2. Plsek P. Building a mind-set of service excellence. Fam Pract Man. 2002;April:41-46.

3. Campbell JL. General practitioner appointment systems, patient satisfaction, and use of accident and emergency services: a study in one geographical area. Fam Pract. 1994;11:438-445.

4. DiTomasso RA, Willard M. The development of a patient satisfaction questionnaire in the ambulatory setting. Fam Med. 1991;23:127-131.

5. Stevens L. Comfortable investment. Am Med News. 2003;46(11):23-24.

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