Understanding User Experience and Satisfaction with Urban Infrastructure through Text Mining of Civil Complaint Data-Reference-Cited by-同舟云学术

Understanding User Experience and Satisfaction with Urban Infrastructure through Text Mining of Civil Complaint Data

Published:2022-08 Issue:8 Volume:148 Page:
ISSN:0733-9364
Container-title:Journal of Construction Engineering and Management
language:en
Short-container-title:J. Constr. Eng. Manage.

Author:

Chang Taeyeon¹^ORCID,Chi Seokho²^ORCID,Im Seok-Been³

Affiliation:

1. Graduate Student, Dept. of Civil and Environment Engineering, Seoul National Univ., 1 Gwanak-Ro, Gwanak-Ku, Seoul 08826, Republic of Korea. ORCID: .

2. Professor, Dept. of Civil and Environment Engineering, Seoul National Univ., 1 Gwanak-Ro, Gwanak-Ku, Seoul 08826, Republic of Korea; Adjunct Professor, Institute of Construction and Environmental Engineering (ICEE), 1 Gwanak-Ro, Gwanak-Ku, Seoul 08826, Republic of Korea (corresponding author). ORCID: .

3. Principal Research Manager, Research Institute for Safety Performance, Korea Authority of Land & Infrastructure Safety, Jinju 52856, Gyeongsangnam-do, Republic of Korea.

Publisher

American Society of Civil Engineers (ASCE)

Subject

Strategy and Management,Industrial relations,Building and Construction,Civil and Structural Engineering

Link

https://ascelibrary.org/doi/pdf/10.1061/%28ASCE%29CO.1943-7862.0002308

Reference60 articles.

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3. ASCE. 2021. “Report card for America’s infrastructure.” Accessed March 31 2021. https://infrastructurereportcard.org/.

4. A critical review of text-based research in construction: Data source, analysis method, and implications

5. Automatically learning construction injury precursors from text

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