Determinants of Passenger Satisfaction with Ride-Hailing Services: Case Study in Nanjing, China-Reference-Cited by-同舟云学术

Determinants of Passenger Satisfaction with Ride-Hailing Services: Case Study in Nanjing, China

Published:2023-06 Issue:2 Volume:149 Page:
ISSN:0733-9488
Container-title:Journal of Urban Planning and Development
language:en
Short-container-title:J. Urban Plann. Dev.

Author:

Wang Ting¹,Zhang Yong²,Li Yu³^ORCID,Li Meiye¹,Lu Wenbo⁴^ORCID

Affiliation:

1. Ph.D. Candidate, School of Transportation, Southeast Univ., 2 Southeast Univ. Rd., Nanjing, 211189 Jiangsu, China.

2. Professor, School of Transportation, Southeast Univ., 2 Southeast Univ. Rd., Nanjing, 211189 Jiangsu, China (corresponding author).

3. Ph.D. Candidate, Dept. of Civil and Natural Resources Engineering, Univ. of Canterbury, 20 Kirkwood Avenue, Upper Riccarton, Christchurch 8041, New Zealand. ORCID: .

4. Ph.D. Candidate, School of Transportation, Southeast Univ., 2 Southeast Univ. Rd., Nanjing, 211189 Jiangsu, China. ORCID: .

Publisher

American Society of Civil Engineers (ASCE)

Subject

Urban Studies,Development,Geography, Planning and Development,Civil and Structural Engineering

Link

https://ascelibrary.org/doi/pdf/10.1061/JUPDDM.UPENG-3960

Reference40 articles.

1. Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution;Abenoza R. F.;Transp. Res. Part A Policy Pract.,2017

2. Behaviour theory and soft transport policy measures;Bamberg S.;Transp. Policy,2011

3. The effect of service quality and customer satisfaction on customer loyalty: A study of grabcar services in Jakarta;Bismo A.;Pertanika J. Social Sci. Humanities,2018

4. Modelling user perception of bus transit quality considering user and service heterogeneity

5. Satisfaction with crowding and other attributes in public transport;Börjesson M.;Transp. Policy,2019

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. What makes consumers attitudinal loyalty on ride-hailing services? An investigation Indonesian consumers' perceived safety in using ride-hailing apps;Journal of Open Innovation: Technology, Market, and Complexity;2024-06