Construction Product/Service and Customer Satisfaction-Reference-Cited by-同舟云学术

Construction Product/Service and Customer Satisfaction

Published:2002-12 Issue:6 Volume:128 Page:522-529
ISSN:0733-9364
Container-title:Journal of Construction Engineering and Management
language:en
Short-container-title:J. Constr. Eng. Manage.

Author:

Maloney William F.¹

Affiliation:

1. Raymond-Shaver Chair Professor of Construction Engineering and Management, Dept. of Civil Engineering, Univ. of Kentucky, Lexington, KY 40506-0281.

Publisher

American Society of Civil Engineers (ASCE)

Subject

Strategy and Management,Industrial relations,Building and Construction,Civil and Structural Engineering

Link

http://ascelibrary.org/doi/pdf/10.1061/%28ASCE%290733-9364%282002%29128%3A6%28522%29

Reference5 articles.

1. Bitner M. J. and Hubbert A. R. (1994). “Encounter satisfaction versus overall satisfaction versus quality: The customer's voice.” Service Quality—New direction in theory and practice R. T. Rust and R. L. Oliver eds. Sage Thousand Oaks Calif. 72–94.

2. Cook J. R. Andersen K. W. and Andersen N. J. (1997). “Customer satisfaction models for electrical contractors.” Rep. submitted to the Electrical Contracting Foundation.

3. A Conceptual Model of Service Quality and Its Implications for Future Research

4. Research and Forecasts Inc. (1990). St. Louis/Eastern Missouri Union electrical construction survey New York.

5. Rust R. T. and Oliver R. L. eds. (1994). “Service quality—Insights and managerial implications from the frontier.” Service quality—New direction in theory and practice Sage Thousand Oaks Calif. 1–19.

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