Participative Mechanisms to Improve Office Maintenance Performance and Customer Satisfaction-Reference-Cited by-同舟云学术

Participative Mechanisms to Improve Office Maintenance Performance and Customer Satisfaction

Published:2015-08 Issue:4 Volume:29 Page:04014103
ISSN:0887-3828
Container-title:Journal of Performance of Constructed Facilities
language:en
Short-container-title:J. Perform. Constr. Facil.

Author:

Au-Yong Cheong Peng¹,Ali Azlan Shah²,Ahmad Faizah³

Affiliation:

1. Senior Lecturer, Faculty of Built Environment, Univ. of Malaya, 50603 Kuala Lumpur, Malaysia (corresponding author).

2. Professor, Faculty of Built Environment, Univ. of Malaya, 50603 Kuala Lumpur, Malaysia.

3. Associate Professor, Faculty of Built Environment, Univ. of Malaya, 50603 Kuala Lumpur, Malaysia.

Publisher

American Society of Civil Engineers (ASCE)

Subject

Safety, Risk, Reliability and Quality,Building and Construction,Civil and Structural Engineering

Link

http://ascelibrary.org/doi/pdf/10.1061/%28ASCE%29CF.1943-5509.0000609

Reference42 articles.

1. Ali A. S. (2008). “Integrative mechanisms in the design process of building refurbishment projects.” Ph.D. unpublished thesis Universiti Teknologi MARA Shah Alam.

2. Cost decision making in building maintenance practice in Malaysia

3. Factors affecting housing maintenance cost in Malaysia

4. Moving from performance measurement to performance management

5. Personnel participation as a key factor for success in maintenance program implementation

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