E-GOVERNANCE AND DELIVERY OF PUBLIC SERVICES: A STUDY ON BANGLARBHUMI PORTAL IN WEST BENGAL

Abstract

There needs to be more studies to answer whether the implication of e-governance in public service delivery has strengthened good governance. This research paper attempts to evaluate e-governance in the public service delivery process with the question of whether it makes governance transparent and participatory. Among the different e-initiatives in West Bengal, researchers have selected the 'Banglarbhumi Portal’ with which almost all citizens are associated for getting land-related services. The researchers collected data from 100 respondents in the district of Purba Bardhaman of West Bengal to unearth the answer to the question mentioned above with a semi-structured questionnaire. It provided ample opportunity to measure the performance of e-initiatives in governance.