1. ?A Comprehensive Orientation to Address Diverse Student Needs.? In and (eds.), Quality Enhancing Practices in Distance Education: Student Services. Washington, D.C.: Instructional Telecommunications Council, 2001.
2. Online Student Services Self-Assessment Tool. Unpublished paper adapted from the Western Cooperative for Educational Telecommunications'?Online Student Services Provision: A Guide for Good Practice? and the Council for the Advancement of Standards and Guidelines, 2001. http://irt.austincc.edu/presentations/2003/aacc/McRaeOnlineStudentServices.pdf. Accessed Aug. 16, 2004.
3. and (eds.). Quality Enhancing Practices in Distance Education: Student Services. Washington, D.C.: Instructional Telecommunications Council, 2001.
4. Putting Principles into Practice: Promoting Effective Support Services for Students in Distance Learning Programs: A Report on the Findings of a Survey. Project report funded by the U.S. Department of Education's Fund for the Improvement of Postsecondary Education, 1999. http://www.wcet.info/projects/studentservices. Accessed Aug. 17, 2004.