1. and Good Practice in Student Affairs: Principles to Foster Student Learning. San Francisco: Jossey-Bass, 1999.
2. Council of Regional Accrediting Commissions. “Statement of Commitment by the Regional Accrediting Commissions for the Evaluation of Electronically Offered Degree and Certificate Programs.” 2001. http://www.wascweb.org/senior/Statement_of_Commitment.pdf. Accessed May 31, 2005.
3. Putting Principles into Practice: Promoting Effective Support Services for Students in Distance Learning Programs: A Report on Findings of a Survey. Alexandria, Va.: Public Service Telecommunications Corporation, 1999.