Ruminating on rudeness: Exploring veterinarians’ experiences of client incivility
Author:
Affiliation:
1. Applied Psychology and Human Factors, School of Psychology University of Aberdeen Aberdeen UK
2. Glenythan Vet Group Aberdeenshire UK
Publisher
Wiley
Subject
General Veterinary,General Medicine
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1002/vetr.1078
Reference28 articles.
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3. Emotional and behavioral responses to workplace incivility and the impact of hierarchical status;Porath CL;J Appl Soc Psychol,2012
4. The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention;Hann SJ;Int J Hosp Manage,2016
5. Emotional regulation as a mediator between interpersonal mistreatment and distress;Adams GA;Eur J Work Organ Psychol,2013
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