Patients' satisfaction and public and private sectors' health care service quality in Pakistan: Application of grey decision analysis approaches

Author:

Javed Saad Ahmed1ORCID,Liu Sifeng2,Mahmoudi Amin3,Nawaz Muhammad45

Affiliation:

1. College of Economics and ManagementNanjing University of Aeronautics and Astronautics Nanjing China

2. Institute for Grey Systems StudiesNanjing University of Aeronautics and Astronautics Nanjing China

3. Department of Industrial Engineering, Shiraz BranchIslamic Azad University Shiraz Iran

4. Institute for Grey Systems and Decision SciencesGreySys Foundation Lahore Pakistan

5. School of Business AdministrationNational College of Business Administration & Economics Lahore Pakistan

Funder

Funding for Outstanding Doctoral Dissertation in Nanjing University of Aeronautics and Astronautics

Publisher

Wiley

Subject

Health Policy

Reference75 articles.

1. Bahadori , M. Teymourzadeh , E. Faizy Bagejan , F. Ravangard , R. Raadabadi , M. Hosseini , S. M. 2018 Factors affecting the effectiveness of quality control circles in a hospital using a combination of fuzzy VIKOR and grey relational analysis Proceedings of Singapore Healthcare

2. Service quality and satisfaction in healthcare sector of Pakistan-the patients' expectations;Javed;Int J Health Care Qual Assur,2018

3. World Bank Out-of-pocket expenditure (% of current health expenditure) 2018 https://data.worldbank.org/indicator/SH.XPD.OOPC.CH.ZS?locations=PK

4. Comparison of service quality between private and public hospitals: empirical evidences from Pakistan;Irfan;Journal of Quality and Technology Management,2011

5. Measuring patients' healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan;Shabbir;International Journal of Quality & Reliability Management,2016

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