The Power of Apology and Forgiveness: Apology at Work

Author:

Creo Robert Angelo

Abstract

While apologies necessarily involve moments of vulnerability, they can also open doors to value creation and strengthen the relationship you have with your bargaining counterpart.

Publisher

Wiley

Subject

General Agricultural and Biological Sciences

Reference18 articles.

1. Why Mediation & “Sorry” Make Sense: Apology Statutes as a Catalyst for Change in Medical Malpractice, 2019;Zaina Afrassiab;J. Disp. Resolution,2019

2. Comparative Philosophy Between American and Chinese Contract Negotiation and Dispute Resolution;Garrick Apollon;4 Resolved: J. Alt. Disp. Resolution,2014

3. RobertA.BaruchBush&JosephP.Folger The Promise of Mediation: Responding to Conflict Through Empowerment and Recognition (Jossey‐Bass 1994) (explaining that an apology should be heartfelt authentic and arise from the offender not the mediator if it is to help restore the moral balance between the victim and offender).

4. KennethCloke Revenge Forgiveness and the Magic of Mediation Conflict Resolution Quarterly(1993).

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