The effect of management commitment to service quality on frontline employees' affective and performance outcomes: an empirical investigation of the New Zealand public healthcare sector-Reference-Cited by-同舟云学术

The effect of management commitment to service quality on frontline employees' affective and performance outcomes: an empirical investigation of the New Zealand public healthcare sector

Published:2006 Issue:4 Volume:11 Page:271-287
ISSN:1465-4520
Container-title:International Journal of Nonprofit and Voluntary Sector Marketing
language:en
Short-container-title:Int. J. Nonprofit Volunt. Sect. Mark.

Author:

Ashill Nicholas J.,Carruthers Janet,Krisjanous Jayne

Publisher

Wiley

Subject

Marketing,Strategy and Management,Economics and Econometrics

Reference93 articles.

1. . 1994. Environmental and positional antecedents of management commitment to service quality: a conceptual framework. In Advances in Services Marketing and Management (Vol. 3), , (eds). JAI Press: Greenwich, CT; 69–73.

2. Estimating Nonresponse Bias in Mail Surveys

3. The Self-Regulation of Attitudes, Intentions, and Behavior

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