1. An investigation of perceived managerial listening ability;Barker;Journal of Business and Technical Communication,1992
2. Leadership and listening: A study of member perception;Bechler;Small Group Research,1995
3. Benchmarking listening behaviors: Is effective listening what the speaker says it is?;Bentley;International Journal of Listening,1997
4. Managerial listening and career development in the hospitality industry;Brownell;Journal of the International Listening Association,1994a
5. Teaching listening: Some thoughts on the behavioral approach;Brownell;Business Communication Quarterly,1994b