Listening Practices: Are we Getting any Better?-Reference-Cited by-同舟云学术

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Listening Practices: Are we Getting any Better?

Published:2010-02-03 Issue: Volume: Page:181-192
ISSN:
Container-title:Listening and Human Communication in the 21st Century
language:
Short-container-title:

Author:

Bentley Sheila C.

Publisher

Wiley-Blackwell

Reference11 articles.

1. 2002 “Listening to patients improves bottom line; Spirit of Excellence Award for Service - Winner” Modern Healthcare http://exlibris.lib.memphis. edu.2056/universe/document

2. Listening as a feeling;Gunn;Strategic Finance,2001

3. Self-imposed silence and perceived listening effectiveness;Johnson;Business Communication Quarterly,2003

4. The strategy-focused organization

Cited by 5 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Maturity in leaps and bounds – organisational listening for customer engagement;Journal of Marketing Communications;2023-01-27

2. Toward a pedagogy of connection: A critical view of being relational in listening;Management Learning;2021-10-07

3. Corporate listening: unlocking insights from VOC, VOE and VOS for mutual benefits;Corporate Communications: An International Journal;2020-04-30

4. The Missing Half of Communication and Engagement;The Handbook of Communication Engagement;2018-04-27

5. Organizational listening: Addressing a major gap in public relations theory and practice;Journal of Public Relations Research;2016-07-03

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