Mitigating the negative effects of service failure through customer identification-Reference-Cited by-同舟云学术

Mitigating the negative effects of service failure through customer identification

Published:2021-11-25 Issue: Volume: Page:
ISSN:0742-6046
Container-title:Psychology & Marketing
language:en
Short-container-title:Psychol Mark

Author:

Song Jiaqi (Flora)¹^ORCID,Huang Jiexian (Chloe)²^ORCID,Jiang Yuwei³^ORCID

Affiliation:

1. Management School University of Liverpool Liverpool UK

2. Business School Newcastle University Newcastle upon Tyne UK

3. Faculty of Business Hong Kong Polytechnic University Hong Kong

Publisher

Wiley

Subject

Marketing,Applied Psychology

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/mar.21615

Reference88 articles.

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