Less speed more haste: The effect of crisis response speed and information strategy on the consumer−brand relationship-Reference-Cited by-同舟云学术

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Less speed more haste: The effect of crisis response speed and information strategy on the consumer−brand relationship

Published:2022-09-20 Issue:2 Volume:40 Page:391-407
ISSN:0742-6046
Container-title:Psychology & Marketing
language:en
Short-container-title:Psychology and Marketing

Author:

Iveson Abbie¹^ORCID,Hultman Magnus²^ORCID,Davvetas Vasileios³,Oghazi Pejvak⁴⁵^ORCID

Affiliation:

1. Alliance Manchester Business School The University of Manchester Manchester UK

2. Goodman School of Business Brock University St. Catharines Ontario Canada

3. University of Leeds Leeds UK

4. Södertörn University Huddinge Sweden

5. Hanken School of Economics Helsinki Finland

Publisher

Wiley

Subject

Marketing,Applied Psychology

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/mar.21726

Reference102 articles.

1. When Good Brands Do Bad

2. When sustainability backfires: A review on the unintended negative side‐effects of product and service sustainability on consumer behavior

3. Revisiting power messaging in service failures: Pitfalls and proposed solutions;Antonetti P.;Psychology & Marketing,2022

4. Assessing Construct Validity in Organizational Research

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1. COVID-19 pandemic: advancing international marketing theory and guiding practice;International Marketing Review;2024-09-10

2. The effect of controllable and uncontrollable brand crises and product involvement on consumers’ repurchase intention;Social Behavior and Personality: an international journal;2024-05-05

3. Deciphering consumer commitment: Exploring the dual influence of self‐brand and self‐group relationships;Psychology & Marketing;2023-09-16

4. In it together: brands benefit after a transgression when perceived as co-owners of the brand community;Journal of Marketing Management;2023-08-07

5. There's not much to tell: The impact of emotional resilience on negative word‐of‐mouth following service failure;Psychology & Marketing;2023-06-05

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