The process of outpatient care of children and adolescents in a tertiary-level hospital specializing in pediatrics: A case study focused on identifying opportunities for improvement with the aid of modeling using BPMN-Reference-Cited by-同舟云学术

The process of outpatient care of children and adolescents in a tertiary-level hospital specializing in pediatrics: A case study focused on identifying opportunities for improvement with the aid of modeling using BPMN

Published:2018-05-24 Issue:3 Volume:25 Page:193-206
ISSN:1092-4604
Container-title:Knowledge and Process Management
language:en
Short-container-title:Knowl Process Manag

Author:

Vinci André Luiz Teixeira¹²^ORCID,Barbosa Francisco¹,de Pádua Silvia Inês Dallavalle³,Rijo Rui⁴⁵⁶²,Alves Domingos¹²

Affiliation:

1. Ribeirão Preto Medical School; University of São Paulo; Ribeirão Preto Brazil

2. Intelligence Laboratory in Health, Ribeirão Preto Medical School; University of São Paulo; Ribeirão Preto Brazil

3. College of Economics, Business and Accounting; University of São Paulo; Ribeirão Preto Brazil

4. School of Technology and Management; Polytechnic Institute of Leiria; Leiria Portugal

5. Center for Research in Health Technologies and Information Systems (CINTESIS); University of Porto; Porto Portugal

6. Institute for Systems Engineering and Computers at Coimbra (INESC Coimbra); University of Coimbra; Coimbra Portugal

Publisher

Wiley

Subject

Management of Technology and Innovation,Strategy and Management

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1002/kpm.1571/fullpdf

Reference32 articles.

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5. Association of Business Process Management Professionals (ABPMP) 2013 Guide to the business process management common body of knowledge - BPM CBOK Version 3.0 http://www.abpmp.org

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