Do parasocial relationships and the quality of communication with AI shopping chatbots determine middle‐aged women consumers' continuance usage intentions?-Reference-Cited by-同舟云学术

Do parasocial relationships and the quality of communication with AI shopping chatbots determine middle‐aged women consumers' continuance usage intentions?

Published:2022-03-02 Issue:4 Volume:21 Page:842-854
ISSN:1472-0817
Container-title:Journal of Consumer Behaviour
language:en
Short-container-title:J of Consumer Behaviour

Author:

Lee Minsun¹^ORCID,Park Jee‐Sun²^ORCID

Affiliation:

1. Department of Fashion Design Konkuk University Glocal Campus Chungju South Korea

2. Department of Fashion Industry Incheon National University Incheon South Korea

Publisher

Wiley

Subject

Applied Psychology,Social Psychology

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/cb.2043

Reference94 articles.

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2. The Potential of Chatbots: Analysis of Chatbot Conversations

3. Time-based competence and performance: an empirical analysis

4. Customer Acceptance of Shopping-Assistant Chatbots

5. I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents

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