Conducting a customer-focused performance analysis

Author:

Grant David A.,Moseley James L.

Publisher

Wiley

Subject

General Medicine

Reference7 articles.

1. (1996). Human competence: Engineering worthy performance. Amherst, MA and Washington, DC: HRD Press, Inc. and the International Society for Performance Improvement.

2. Confirmative Evaluation: A New Paradigm for Continuous Improvement

3. (1987). Training needs assessment. Englewood Cliffs, N.J.: Educational Technology Publications.

4. (1996). ASTD Models for human performance improvement: Roles, competencies and outputs. Alexandria, Virginia: American Society for Training and Development.

5. (1994). Analysis for improving performance: Tools for diagnosing organizations & documenting workplace expertise. San Francisco: Barrett-Koehler Publishers.

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