Reconceptualizing Virtual Operations Support Teams (VOSTs) as an experiential learning tool for emergency management education

Abstract

AbstractVirtual Operations Support Teams (VOSTs) have proliferated across the United States and abroad as a means of addressing the informational needs of emergency management agencies. These groups of trusted agents act as “force multipliers” by monitoring social media to extract actionable information, including on‐the‐ground impacts, public sentiment, misinformation and gossip, and calls for assistance. However, while these teams have been credited as a resource‐efficient means of improving situational awareness, issues pertaining to recruitment and retention, trust, and legitimacy continue to be a challenge. This research utilizes a case study approach to examine how academic institutions might leverage VOSTs as a tool for emergency management education and in doing so, address some of the challenges outlined above. In this paper, we present the participation of a university‐affiliated VOST in two state‐level activations: the 2022 Texas wildfires and the 2022 NYC marathon. These case studies are then contextualized with the results of semistructured interviews conducted with emergency managers in both states. The results demonstrate that VOSTs facilitated through and supported by academic institutions can address many of the challenges outlined above, while also providing valuable experience for students. The paper concludes with a discussion on lessons learned and opportunities for future research.