1. (2001). Municipal benchmarks: Assessing local performance and establishing community standards, 2nd ed. Thousand Oaks, CA: Sage Publications.
2. & (2000). Taking the high road: Local government restructuring and the quest for quality. In Power tools for fighting privatization, 6/1-6/53. (Washington, DC: American Federation of State, County, and Municipal Employees).
3. & (1996). Listening to customers. In (Ed.), In The handbook of public administration (pp. 527–536). San Francisco: Jossey-Bass.
4. Strategies for Avoiding the Pitfalls of Performance Contracting
5. Sources of Public Service Improvement: A Critical Review and Research Agenda