Examining the effects of conflicting reviews on customers' purchase intentions from a product attributes perspective

Author:

Xu Xiaoxia12ORCID,Jin Yufang2

Affiliation:

1. Faculty of Economics and Management Wuhan University Wuhan Hubei China

2. Faculty of Management and Economics Dalian University of Technology Dalian Liaoning China

Funder

National Social Science Fund of China

Publisher

Wiley

Subject

Applied Psychology,Social Psychology

Reference78 articles.

1. Facing contradictory emotions in event marketing: leveraging on surprise

2. The role of attitude ambivalence in conflicting online hotel reviews;Akhtar N.;Journal of Hospitality Marketing & Management,2019

3. The Consumer and His Alternatives: An Experimental Approach

4. Cognitive and affective service marketing strategies for fine dining restaurant managers;Arora R.;Journal of Small Business Strategy,2006

5. Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys

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