The role of digital transformation in improving customer satisfaction: An empirical study on Egyptian hotels-Reference-Cited by-同舟云学术

The role of digital transformation in improving customer satisfaction: An empirical study on Egyptian hotels

Published:2022-07-15 Issue:6 Volume:88 Page:
ISSN:1681-4835
Container-title:THE ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES
language:en
Short-container-title:E J Info Sys Dev Countries

Author:

Abdel‐Hamid Talaat A.¹,Ahmed Mohamed Abd el Aziz Sayed²,Zohry Mohamed Abdel Fattah³,Elshabrawy Ghada Atef⁴^ORCID,Elgohary Esam Mohamed⁵^ORCID

Affiliation:

1. Prof. of Marketing, Faculty of Commerce Mansoura University Mansoura Egypt

2. Hotel Management Higher Institute for Tourism and Hotels Egoth Ismailia Egypt

3. Hotel management, Faculty of Tourism and Hotels Mansoura University Mansoura Egypt

4. Research and Development Manager MiniMax Software Mansoura Egypt

5. Institute of National Planning Cairo Egypt

Publisher

Wiley

Subject

Information Systems

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/isd2.12234

Reference58 articles.

1. The impact of customer relationship management on hotels performance in Jordan;Al‐Azzam A. F.;International Journal of Business and Social Science,2016

2. An analysis of user‐generated content for hotel experiences

3. Self-service technology and the moderating effects of consumer characteristics

4. Digital transformation: opportunities to create new business models

5. Agile digital transformation of System-of-Systems architecture models using Zachman framework

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