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Using the balanced scorecard to manage service supply chain uncertainty: Case studies in French real estate services

  • Published:2018-05-31 Issue:3 Volume:25 Page:129-142
  • ISSN:1092-4604
  • Container-title:Knowledge and Process Management
  • language:en
  • Short-container-title:Knowl Process Manag

Author:

Rasolofo-Distler Fana1ORCID,Distler Frédéric1

Affiliation:

1. IAE de Metz; University of Lorraine; France

Publisher

Wiley

Subject

Management of Technology and Innovation,Strategy and Management

Reference50 articles.

1. La complexité appelle une stratégie chemin faisant;Avenier;Gestion 2000,1999

2. Performance measurement of supply chain management: A balanced scorecard approach;Bhagwat;Computers & Industrial Engineering,2007

3. Building Service Relationships: It's All About Promises;Bitner;Academy of Marketing Science Journal,1995

4. Using the balanced scorecard to measure supply chain performance;Brewer;Journal of Business Logistics,2000

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