A directed topic model applied to call center improvement-Reference-Cited by-同舟云学术

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A directed topic model applied to call center improvement

Published:2015-06-04 Issue:1 Volume:32 Page:57-73
ISSN:1524-1904
Container-title:Applied Stochastic Models in Business and Industry
language:en
Short-container-title:Appl. Stochastic Models Bus. Ind.

Author:

Allen Theodore T.¹,Xiong Hui²,Afful-Dadzie Anthony³

Affiliation:

1. Integrated Systems Engineering; The Ohio State University; 1971 Neil Avenue - 210 Baker Systems Columbus 43221 Ohio U.S.A.

2. Intel Corporation; 2501 NW 229th Ave, Hillsboro Oregon 97124 U.S.A.

3. University of Ghana Business School; Legon, Accra P. O. Box LG 78 Ghana

Publisher

Wiley

Subject

Management Science and Operations Research,General Business, Management and Accounting,Modeling and Simulation

Reference19 articles.

1. Latent Dirichlet allocation;Blei;The Journal of Machine Learning Research,2003

2. Rosen-Zvi M Griffiths T Steyvers M Smyth P The author-topic model for authors and documents Banff, Canada 2004 487 494

3. A correlated topic model of science;Blei;The Annals of Applied Statistics

4. Combining background knowledge and learned topics;Steyvers;Topics in Cognitive Science,2011

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