Customer knowledge management antecedent factors: A systematic literature review-Reference-Cited by-同舟云学术

Customer knowledge management antecedent factors: A systematic literature review

Published:2018-01-30 Issue: Volume: Page:
ISSN:1092-4604
Container-title:Knowledge and Process Management
language:en
Short-container-title:Knowl Process Manag

Author:

Khosravi Arash¹^ORCID,Hussin Ab Razak Che²

Affiliation:

1. Department of Information Systems, Faculty of Computing; Universiti Teknologi Malaysia; Johor Bahru Malaysia

2. Department of Information Systems; Universiti Teknologi Malaysia; Johor Bahru Malaysia

Publisher

Wiley

Subject

Management of Technology and Innovation,Strategy and Management

Reference98 articles.

1. Aho , A.-M. Uden , L. 2013 Customer knowledge in value creation for software engineering process 7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing

2. Empowering organizations through customer knowledge acquisition: A pilot investigation;Al-Busaidi;Proceedings of the Nineteenth Americas Conference on Information Systems, Chicago, Illinois,2013

3. Customer Knowledge Management

4. Identifying the effective factors on customer knowledge management development: Evidence from customs industry;Arazpoor;Management. Science Letters,2016

5. The role of customer knowledge management (CKM) in improving organization-customer relationship;Attafar;Middle-East Journal of Scientific Research,2013

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