Experiential marketing: Will it affect customer citizenship behavior? An empirical study of multiple mediation model in Thailand
Author:
Affiliation:
1. College of Innovation Management Suan Sunandha Rajabhat University Bangkok Thailand
Publisher
Wiley
Subject
Social Psychology
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1002/jcop.22550
Reference68 articles.
1. Theorizing the mediating role of customer citizenship behavior on the relationship between perceived service fairness and customer loyalty: A proposed model;Abdulaziz S. K.;Journal of Marketing and Management,2018
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4. Customer voluntary performance: Customers as partners in service delivery
5. Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies
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