Telephone incognito simulated patients
Author:
Publisher
John Wiley & Sons, Ltd
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1002/9781118760673.ch16/fullpdf
Reference8 articles.
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2. Does competence of general practitioners predict their performance? Comparison between examination setting and actual practice;Rethans;BMJ,1991
3. Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study;Derkx;BMJ,2008
4. Quality of communication during telephone triage at Dutch out-of-hours centres;Derkx;Patient Education and Counseling,2009
5. Assessing communication skills of clinical call handlers working at an out of hours centre: the development of the RICE rating scale;Derkx;British Journal of General Practice,2007
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