Does citizen participation make public servants more satisfied with their jobs? It depends on whether they are Spectators or Participants

Author:

Islam Kazi Maruful1,Meyer‐Sahling Jan‐Hinrik2ORCID,Mikkelsen Kim Sass3,Rahman Taiabur1,Schuster Christian4

Affiliation:

1. University of Dhaka Dhaka Bangladesh

2. University of Nottingham Nottingham UK

3. Roskilde University Roskilde UK

4. University College London London UK

Abstract

AbstractIs citizen participation in policymaking and implementation desirable? Numerous studies have explored its effects on policy outcomes and citizen attitudes. We, instead, examine its effects on public servants. Citizen participation changes public sector job characteristics and thus potentially job attitudes. Looking at job satisfaction, we argue that citizen participation negatively affects public servants who observe, but do not participate in citizen participation initiatives in their institution's decisions (“Spectators”), yet not public servants who are “Participants.” “Participants” learn to appreciate the benefits of citizen participation while minimizing its cost. Survey data from public servants in one developing country, Bangladesh, provides empirical support.

Funder

British Academy

Publisher

Wiley

Subject

Public Administration,Development

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