Work after work: The impact of new service delivery models on work hours-Reference-Cited by-同舟云学术

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Work after work: The impact of new service delivery models on work hours

Published:2019-08-08 Issue:7 Volume:65 Page:636-658
ISSN:0272-6963
Container-title:Journal of Operations Management
language:en
Short-container-title:Jrnl of Ops Management

Author:

Bavafa Hessam¹²^ORCID,Terwiesch Christian³⁴

Affiliation:

1. Wisconsin School of BusinessUniversity of Wisconsin‐Madison Madison Wisconsin

2. School of Medicine and Public HealthUniversity of Wisconsin‐Madison Madison Wisconsin

3. The Wharton SchoolUniversity of Pennsylvania Philadelphia Pennsylvania

4. Perelman School of MedicineUniversity of Pennsylvania Philadelphia Pennsylvania

Funder

Wisconsin Alumni Research Foundation

Publisher

Wiley

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/joom.1052

Reference94 articles.

1. The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research

2. Assessing impacts of introducing ship‐to‐store service on sales and returns in omnichannel retailing: A data analytics study

3. Tethered to the EHR: Primary Care Physician Workload Assessment Using EHR Event Log Data and Time-Motion Observations

4. Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time

5. Task Variety in Professional Service Work: When It Helps and When It Hurts

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