Exploring patient's experiential values and its impact on service quality assessment by Indian consumers in public health institution: A qualitative study
Author:
Affiliation:
1. Marketing Department Indian Institute of Management Indore Indore India
2. JGLS O.P. Jindal Global University Sonipat India
Publisher
Wiley
Subject
Political Science and International Relations,Public Administration
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1002/pa.2800
Reference99 articles.
1. Service quality in healthcare institutions: Establishing the gaps for policy action;Abuosi A. A.;International Journal of Health Care Quality Assurance,2013
2. Client satisfaction and quality of health care in rural Bangladesh;Aldana J. M.;Bulletin of the World Health Organization,2001
3. The Mediating Effect of Patient Satisfaction in the Patients' Perceptions of Healthcare Quality – Patient Trust Relationship
4. Efficiency of Jordanian public hospitals (2006–2015);Alwaked A. A.;Journal of Public Affairs,2020
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