Measuring Performance of Knowledge-Intensive Workgroups through Social Networks

Abstract

In this article, we examine the effect of social network position, structure, and ties on the performance of knowledge-intensive workers in dispersed occupational communities. Using structural holes and strength-of-tie theory, we develop a theoretical framework and a valid and reliable survey instrument. Second, we apply network and structural holes measures for understanding its association with performance. Empirical results suggest that degree centrality in a knowledge workers’ professional network positively influences performance use, whereas a highly constrained professional network is detrimental to performance. The findings show that social network structure and position are important factors to consider for individual performance.