Artificial intelligence changes the way we work: A close look at innovating with chatbots-Reference-Cited by-同舟云学术

Artificial intelligence changes the way we work: A close look at innovating with chatbots

Published:2022-01-31 Issue:3 Volume:74 Page:339-353
ISSN:2330-1635
Container-title:Journal of the Association for Information Science and Technology
language:en
Short-container-title:Asso for Info Science & Tech

Author:

Wang Xuequn¹^ORCID,Lin Xiaolin²,Shao Bin²

Affiliation:

1. School of Business and Law Edith Cowan University Joondalup Western Australia Australia

2. Department of Computer Information and Decision Management, Paul and Virginia Engler College of Business West Texas A&M University Canyon Texas USA

Publisher

Wiley

Subject

Library and Information Sciences,Information Systems and Management,Computer Networks and Communications,Information Systems

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/asi.24621

Reference74 articles.

1. AI‐based chatbots in customer service and their effects on user compliance;Adam M.;Electronic Markets,2020

2. Moving beyond Intentions and toward the Theory of Trying: Effects of Work Environment and Gender on Post-Adoption Information Technology Use

3. An Empirical Investigation of the Antecedents and Consequences of Privacy Uncertainty in the Context of Mobile Apps

4. I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents

5. Astutesolutions. (2020).Building a customer service chatbot: 8 elements of a great interaction.

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