1. Managing Chaos; Available at: http://catherinepalinbrinkworth.com/managing-chaos.html. URL as of 10/2006.
2. Crucial Conversations: Tools for Talking When Stakes are High; McGraw-Hill: Heights Town, NJ, 2002.
3. Understanding Variation: The Key to Managing Chaos, 2nd rev ed.; SPC Press: Knoxville, TN, 1999.
4. Deterministic Chaos, 2 rev ed.; Wiley-VCH: Weinheim, 1987.
5. Chaos by Design; Fortune 2006, 154. Available at: http://money.cnn.com/magazines/fortune/fortune_archive/2006/10/02/8387489/index.htm. URL as of 10/ 2006.